Privacy Policy
Kotha Loka ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This policy explains what we collect, how we use it, and the choices you have.
Information we collect
When you create an account, place an order, or contact us, we may collect:
- Your name, email address, and phone number
- Delivery address(es) you save or enter at checkout
- Order history and preferences (wishlist, saved carts)
- Messages you send us via WhatsApp, email, or the on-site support chat
How we use your information
- To process and confirm your orders, including via WhatsApp
- To deliver your order to the correct address
- To respond to support queries, returns, and exchanges
- To send updates about new drops or offers, if you've opted in to our newsletter
- To operate features like referrals, wallet, and loyalty points
Sharing of information
We do not sell your personal information. We may share limited information with:
- Delivery and courier partners, to fulfil your order
- Payment processors, once online payments are enabled on the site
- WhatsApp (Meta), when you choose to confirm an order or contact us through it
Cookies
We use basic cookies and local storage to keep your cart and saved items working smoothly across visits. We don't use these for third-party advertising.
Data security
We take reasonable technical measures to protect your data. However, no method of transmission or storage over the internet is 100% secure, and we cannot guarantee absolute security.
Your rights
You can ask us to access, correct, or delete your personal information at any time by writing to us using the contact details below. You can also edit your profile and saved addresses directly from your account.
Children's privacy
Kotha Loka is not directed at children under 18. We do not knowingly collect personal information from minors.
Changes to this policy
We may update this policy from time to time. Changes will be posted on this page with a new "last updated" date.
Contact us
For any privacy-related questions, reach us at kothalokaofficia@gmail.com or on WhatsApp.